LONDON HUSKY TRAVEL CENTER

Customer Feedback:
Last night (Jan25) at approximately 10:45, I came into your service centre for gas. At the pump, I pre-authorized $75 on my Mastercard, then mistakenly pushed the button for supreme, when I actually intended to get regular. I spoke to the attendant on the intercom, and he was unable to understand my situation, so told me to come inside. He then told me that he was unable to change or cancel the transaction, which I found baffling and suspicious. He then asked me to submit my card a second time, inside, and it was declined (it should not have been), and I questioned him if it was because the 1st transaction was still pending, and he said no. He was very confusing, and told me alternately multiple times that the original transaction was approved or declined. In frustration, I paid him $50 in cash (he gave me 2 twenties and a ten in change for my $100 bill). I tried to verify with him that my Mastercard would NOT be charged, and he assured me that it would not, and did not offer me a receipt. I then pumped my $50 worth of gas, and left. This morning, when I checked my MC account on line, it shows that the $75 charge did go through. I would Like this rectified immediately.
Steve Symons
home 519-425-1248
cell 519-668-9229 POSTED 01-27-2019

Stopped for dinner Sept. 20, 2020. My girlfriend and I both had the roast beef special. I believe our server's name was Autumn. She had just started there. Service was great and the meal was fantastic. Neither my girlfriend or myself could have dessert, we were both stuffed. We will be back! Wish you all the best. POSTED 09-24-2020